Return & Replacement Policy

✅ Return Eligibility

• Returns are accepted within 5 days from the date of delivery.
• The product must be unused, in original packaging, and in resellable condition.
• Only replacement will be provided in case of damaged, defective, or incorrect items. No refunds will be issued.
• Return or exchange will not be applicable if the product is disliked or if an incorrect product was ordered by the customer.

❌ Non-Returnable Items

• Customized or personalized phone covers.
• Products damaged due to customer mishandling.

🔁 How to Request a Return

• Contact us via email at contact.zaffro@gmail.com or DM us on Instagram within 5 days of delivery.
• Share your Order ID along with a clear unboxing video of the product.
• Once verified, we will arrange a pickup or provide a return address.
• Replacements are processed within 5–7 working days after receiving the product.

Note: Shipping and COD charges (if applicable) are non-refundable.